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Orders & customer service
Stay on top of what needs you, and keep buyers coming back.
4 min read
Your Orders page sorts everything by what needs you: Action Needed (check it daily), Unpaid, In Transit, Completed, Cancelled. Winners are usually charged automatically at auction close; when one has to finish checkout themselves, they get your listing's payment window (default 24 hours) with automatic reminders, and you can nudge from the order card too.
Messages are your superpower
Buyers can message you before and after purchase, and a message opened from an order carries the order context with it. Fast, friendly replies are the cheapest marketing you will ever do. Attachments work (up to 10 files, 25 MB each), and you can mute threads, block abusive users, or report anything that crosses a line.
Pro tip: A buyer you would rather not deal with? Block them and they cannot bid on your auctions.
